Frequently asked questions
Why buy a Diamond pool table?
In 1987, a passionate group of pool players from Louisville, Kentucky, came together to establish a small company with a remarkable vision: to create a billiard table of unparalleled quality and craftsmanship that would set the standard for national and international tournament play.
They developed a strategic approach that included ensuring their table was used in major tournaments to gather feedback from professionals on its playability and performance, seeking advice from top professionals to enhance the table's features based on their suggestions, and continuously adjusting specifications like pocket cut angles and sizes to find the optimal configuration for difficulty and playability. This player-centric approach ensured the table was designed with the needs and preferences of players in mind, always striving for the best performance. Diamond pool tables are crafted with exceptional quality, precision, and attention to detail, ensuring durability, longevity, and superior performance. You can personalize your table to match your style and playability needs with a variety of models, finishes, and pocket sizes. Trusted by professionals, Diamond tables are the top choice for professional tournaments, including those organized by the American Poolplayers Association (APA). Each table is meticulously made in Indiana, USA, adhering to the highest standards of craftsmanship. Featuring cutting-edge technology and design elements, Diamond tables provide a premium billiards experience. Enjoy dedicated customer service and support from local dealers and the Diamond Billiards team direct at the factory. When you choose a Diamond pool table, you're investing in a product known for its exceptional quality and performance, enhancing both recreational and professional play. This is the "players" table of Choice!
Where do I order my Diamond table from?
Ordering a Diamond pool table is like ordering a luxurious automobile! We believe you should have the opportunity to thoroughly discuss your table before placing an order, ensuring confidence in your choices.
Opting for the best means you can personalize your dream table with options that cater to your style preferences and playing requirements. With 4 models designed for different locations, 5 pocket sizes to match varying skill levels, and numerous other customizable features, we recommend reaching out to your local Diamond Dealer or contacting the factory directly for assistance. To find a local dealer, click the "Menu" button at the top right of the screen and select "Find a Dealer." Enter your zip code and see if a dealer is available in your area, give them a call and embark on "The Diamond Experience!"
Does Diamond Billiard Products offer direct customer service?
Absolutely! We have three senior representatives with over 50 years of combined experience at the factory, along with a large dealer network, ensuring we're nearby no matter where you are.
Whether you need service on your existing table, want to discuss a new purchase, seek technical support, or just have a few questions, we've got you covered. If you purchased from a dealer and need customer service, please contact them first as they will assist you. If you can't reach the dealer, feel free to give us a call.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How long will my order take to ship?
Diamond Billiards Products offers a wide range of products, including pool table parts, table accessories, custom wood game room furniture, and, of course, pool tables! In stock accessories items shipping UPS/USPS are fulfilled within 48 hours. Fulfillment times for Tables and custom accessories built to order can range from 2-24 weeks. If you'd like to verify the shipping time prior to your order give us a call at 812-288-7665.
Is my personal information secure on this website?
At Diamond Billiard Products, we ensure a safe and secure online experience. Browse and buy with confidence, knowing your personal information is protected.
All purchases are processed through secure payment gateways using industry-leading encryption and security protocols, including 128-bit Secure Sockets Layer (SSL) technology and compliance with the Payment Card Industry (PCI) Data Security Standard. We only accept genuine orders from genuine customers.
Does Diamond offer financing for residential and commercial locations?
Diamond Billiard Products offers financing exclusively for commercial locations. We call it the No Excuse Program! Whether you are a pool room owner, vendor, or league operator, Diamond has a financing program tailored for you.
What is the warranty on Diamond Tables and Accessories?
At Diamond Billiards, we stand behind the quality of our products. That's why we offer a comprehensive 1-year warranty on all new Pool Tables, Chair Units, wood accessories, and lights. This warranty covers any defects in material or workmanship under normal use or storage during the 1-year period.
Additionally, we provide a 90-day warranty on used equipment and 30 days on Pool Table Parts. Your satisfaction and peace of mind is our top priority. Diamond may request pictures, videos, and other supporting information as required to assist with the approval of a Warranty Claim. IMPORTANT: Did you purchase your Diamond Billiard Products directly from Diamond Billiards or from one of our esteemed dealers? If you bought from a Diamond Dealer, please contact the dealer directly, as your warranty is valid through the dealer exclusively. If you purchased directly from the diamond factory, please follow the steps below. Please note that if you purchased from a dealer and contact the factory, you will be referred to your dealer.
What is the quality of Diamond Billiard products?
Diamond Billiard products are renowned for their exceptional quality, made right here in Indiana, USA. Each table is meticulously crafted with precision and attention to detail, using the finest materials to ensure durability, longevity, and superior performance. Diamond tables are the top choice for professional tournaments, the American Poolplayers Association (APA), and recreational play, offering consistent playability and a premium billiards experience.
What is the return policy?
30 DAY, 100% MONEY BACK GUARANTEE - At Diamond Billiard Products our number one priority is customer satisfaction and table playability of course! To ensure our customers’ satisfaction, Diamond Billiard Products offers a 100% money-back return policy for 30 days from the date of purchase. When you purchase products from Diamond Billiard Products you can be confident that you will be happy with your shopping experience. If for any reason you are dissatisfied with your purchase from Diamond Billiard Products you may return the item(s) in NEW, UNUSED, AND ORIGINAL CONDITION for a full 30 days. We will credit you with the form of payment you submitted to us at when ordered. Please view the "Return Policy" for full details.